Victorian Utility Response provides utility contact and dispatch services around the clock.

Victorian Utility Response Pty Ltd operates as an essential services contact centre and support provider based in Victoria. Our management team boasts over 10 years of experience in the water sector, encompassing roles in both government and public-sector water operations.

We specialize in after-hours call centre services tailored for water authorities and infrastructure operators, ensuring reliable fault intake, triage support, and dispatch coordination when it is most critical.

Our team is well-versed in industry systems and operational workflows, which include:

Handling customer inquiries and accurately documenting details

Creating service requests and fault report jobs

Coordinating field crew dispatch and contractor management

Tracking vehicles and monitoring staff as necessary

Conducting welfare checks and managing escalation protocols

Maintaining shift logs, reporting, and professional handover documentation

We are committed to delivering exceptional customer service, operational precision, and adherence to compliance, ensuring clear communication with customers and reliable support for field teams—available 24/7.